Customer Support
Our team responds Monday to Friday from 10 a.m to 7 p.m.
Frequently Asked Questions
Shipping and orders
You will receive a tracking link by email following shipment.
We are located at 6 Chemin à Haies, 7321 Blaton, Belgium.
Simply place a product in your cart and follow the steps.
We prepare the order within 4 to 6 days, your order is then shipped within 4 to 6 days.
It will take between 8 and 12 working days in total to receive your package from the time of your order.
No we don’t register your credit card.
And if you change your mind...
Exchanges and returns
Our goal is to ensure that you are completely satisfied with your order. You can exercise your right of withdrawal, within a legal period of 14 days, without having to provide reasons or pay penalties, with the exception of return costs. To make a return request, please contact us by email.
In this case we will re-ship or refund you if this is not possible.
In this case, simply send us a photo of the problem and we will re-ship your order to you.
Yes, you can cancel or modify your order if it has not yet been prepared by our employees.
You can contact us at contact@pokemon-online-shop.com or on the page contact us